Privacy Policy
Effective date: August 12, 2025
MSC Elderly Care (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data in compliance with Japan’s Act on the Protection of Personal Information (APPI) and other applicable laws.
1. Information We Collect
We may collect the following types of information:
- Personal details: name, address, phone number, email address
- Health-related information: medical history, care needs, medication details (only with your consent)
- Service records: visit logs, care plans, progress notes
- Website usage data: IP address, browser type, access times
2. How We Use Your Information
- To provide and manage our elderly care and nursing services
- To communicate with you about appointments, services, and inquiries
- To comply with legal and regulatory requirements
- To improve our services and website functionality
- For safety, security, and fraud prevention purposes
3. Legal Basis for Processing
We process personal data based on your consent, our contractual obligations, legal requirements, or our legitimate interests in providing safe and effective elderly care services.
4. Sharing of Information
We do not sell or rent personal data. We may share information with:
- Healthcare professionals and facilities involved in your care
- Our employees and contracted service providers (bound by confidentiality)
- Government or regulatory authorities when required by law
5. Data Storage and Security
We store personal information securely and use administrative, technical, and physical safeguards to protect it against unauthorized access, disclosure, alteration, or destruction.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes stated above or as required by law.
7. Your Rights
Under Japanese law, you have the right to:
- Request access to your personal data
- Request corrections or updates
- Request deletion (where permitted by law)
- Withdraw consent for processing
8. Cookies & Tracking
Our website may use cookies to enhance user experience and analyze site traffic. You can adjust your browser settings to refuse cookies, but some features may not function properly.
9. External Links
This website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
MSC Elderly Care
3-13-20 Nishitenma, Kita-ku, Osaka City, AS Building 6F
Phone: +81 66232 8121
Email: info@msc-care.net
If you have questions or wish to exercise your privacy rights, please contact us directly. We can respond in English or Japanese.